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How To Return An Item Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 60 days of your purchase. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #. You may also fill out this Return Request form to return an item. Return Exceptions Some items can not be returned if they are opened. These include music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Exchanges If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.